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Talabatey: Pioneering Value-Added Development in Service Quality and Institutional Solutions

Talabatey is embarking on a new stage of value-added development by enhancing service quality and offering additional services tailored to private institutions. Our goal is to prominently showcase the Talabatey brand in every interaction with customers, whether through our platform or direct communication. This exclusive solution is available only through Talabatey, the largest platform of its kind in Iraq.

Talabatey has always prioritized the quality of services provided to our customers. Among the most crucial of these services are customer communications for order confirmations, handling complaints, and driver notifications. However, one significant challenge faced in call services is customers often refusing to answer calls due to unrecognized numbers or concerns about potential fraud.

To address this, Talabatey has entered into an exclusive partnership with First Orion, a leading international company, to certify communications specifically for the delivery service sector in Iraq. With this collaboration, any phone number associated with Talabatey—whether it is customer service, surveys, or drivers—will display the Talabatey logo and service type during the call. This ensures that customers can confidently recognize the call as legitimate and directly from Talabatey, rather than a potential spam or fraudulent source.

This exclusive service is provided through Talabatey and authorized by First Orion for medium and large companies, enabling them to validate communications with their own logos and service descriptions during calls. The service agreement was signed on Thursday, November 10, 2022, between Talabatey’s COO, Eng. Uday Adel Jabbar, and First Orion’s Managing Director, Mr. Temim Nawaf Al Adwan.

With this partnership, Talabatey proudly becomes the first company in Iraq to offer this advanced telecommunications service to its customers. This marks just the beginning of more innovative services that Talabatey plans to introduce, setting a new standard in customer communication.

#Talabatey #FirstOrion